Crosby Advocates "Zero Defects",which Requires Massive Inspection Efforts to Ensure

question 14

True/False

Crosby advocates "zero defects",which requires massive inspection efforts to ensure detection of defective products prior to delivery to a customer.

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Definitions:

Prospect's Indifference

A situation in sales where a potential customer shows no particular interest or preference towards a product or service being offered.

Direct Question

A question that by and large can be answered with a yes or no response or at most by a very short response consisting of a few words.

Primary User

The primary user is the main individual or group of individuals who are the intended users or beneficiaries of a product or service.

Direct Negative-No Question

A type of question that prompts a negative response and is directly tailored to confirm a particular assumption or piece of information.