Which of the Following Are Dimensions of Service Quality

question 79

Multiple Choice

Which of the following are dimensions of service quality?
I.Convenience.
II.Reliability.
III.Time.
IV.Insurance.

• A) I, II only
• B) I, III only
• C) I, II, III
• D) II, III, IV
• E) I, II, III, IV

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Definitions:

World Trade Organization (WTO)

159-member international institution that monitors GATT agreements and mediates international trade disputes.

Pollution

Environmental damage caused by a company’s products or operating processes.

Human Rights Abuses

Violations against individuals' basic rights and freedoms, such as freedom from torture, freedom of expression, and the right to education.

Global Marketing

The practice of marketing a product, service, or brand globally, considering different cultures, legal systems, and market dynamics.