Which of the Following Is Not an Example of an External

question 46

Multiple Choice

Which of the following is not an example of an external failure cost?

• A)Warranty claims
• B)Handling complaints
• C)Loss of customer goodwill
• D)Scrap and rework during production
• E)Price discounts to offset inferior quality

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Definitions:

Employee Productivity

A measure of the efficiency of a worker or group of workers, typically evaluated based on the amount of output produced within a specific period.

Organizational Shortcomings

Specific areas or aspects within an organization where performance or effectiveness is lacking or inadequate.

Recruitment

The process of attracting, screening, and selecting qualified people for a job at an organization or firm.

Incentive Program

a system designed to motivate and reward employees, partners, or customers for achieving specific goals or desired behaviors.