Which of the Following Is Associated with Service Process Design

question 10

Multiple Choice

Which of the following is associated with service process design rather than the design of manufacturing processes?

• A) Involves the flow of customers or something belonging to customers
• B) Needs to consider the extent of customer contact required
• C) Involves process flow diagrams, also known as service blueprinting
• D) Identifies potential failure points in the process
• E) All of the choices are correct

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Definitions:

Manifest Feelings

Emotions that are openly displayed or expressed, allowing for observation and recognition by others.

Death Of A Parent

A significant and often traumatic event in an individual's life, leading to profound emotional, psychological, and sometimes financial consequences.

Sandwich Generation

Refers to middle-aged individuals who are caught up in the middle between their young adult children, who still may need support, and their elderly parents, who also may need support, both physical and financial.

Young-adult Offspring

Individuals in their late teens to early twenties, considered to be the children or descendants of older parents.