Service Design Often Must Take into Account the Degree of Customer

question 39

True/False

Service design often must take into account the degree of customer contact as it affects the degree of customization (variability).

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Definitions:

Continuum Of Care

Care given in a variety of settings from the onset of the health challenge to the point at which the recipient of care no longer requires it.

One Primary Caregiver

The concept of assigning one main individual to be responsible for the majority of care and emotional support for a child or dependent, aiding in their sense of security and attachment.

Reduced Wait Times

A healthcare goal or objective aimed at decreasing the amount of time patients wait for services, enhancing patient satisfaction and access to care.

Nurse Practitioners

Advanced practice registered nurses who provide health care services including diagnosis and treatment of health conditions.