Service Design Generally Differs from Product Design in Which of the Following

question 14

Multiple Choice

Service design generally differs from product design in which of the following ways?

• A) Service design tends to focus on tangible factors more so than products.
• B) There is less latitude in detecting and correcting errors prior to delivery for services.
• C) Choice of location is less important for services.
• D) Services typically have higher barriers to entry than products.
• E) None of the choices are correct.

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Definitions:

Procedural Justice

The degree to which policies and rules are fairly applied.

Fairly Applied

a principle or rule that is implemented or enforced in an impartial, equitable, and consistent manner across all relevant situations or individuals.

Distributive Justice

The degree to which outcomes are distributed fairly.

Dignity and Respect

Treating individuals with inherent worthiness and consideration, recognizing and valuing their rights, feelings, and perspectives.