A Structured Approach for Integrating Customer Requirements into Every Aspect

question 9

Multiple Choice

A structured approach for integrating customer requirements into every aspect of product development is known as:

• A)total quality management.
• B)customer satisfaction.
• C)quality function deployment.
• D)customer integration.
• E)a product development team.

---

Definitions:

Compensatory Damages

Monetary compensation awarded to a plaintiff to make up for loss, injury, or harm suffered due to the defendant’s actions.

Punitive Damages

Monetary compensation awarded in excess of actual damages to punish or deter a defendant from engaging in conduct considered outrageous or extremely wrongful.

Civil Rights Act

Landmark legislation in the United States aimed at ending discrimination based on race, color, religion, sex, or national origin, and promoting equal access to public spaces and employment.

NLRA

The National Labor Relations Act, legislation enacted by the U.S. Congress in 1935 to protect the rights of employees and employers, to encourage collective bargaining, and to curtail certain private-sector labor and management practices.