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Typically customers will perceive waiting times to be less if the line continues to move.
Individual Skills
Refers to the personal capabilities and competencies that an individual possesses, which may include technical skills, soft skills, or specific talents.
Monitoring
The process of systematically observing and recording information or activities, typically to assess performance or progress.
Virtual Teams
Groups of people who work together from different geographical locations and rely on electronic means of communication to collaborate on projects or tasks.
Group Development
The stages or processes that groups go through as they progress and evolve, typically including forming, storming, norming, performing, and adjourning.
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