Operations Management Encompasses All of the Following EXCEPT

question 2

Multiple Choice

Operations management encompasses all of the following EXCEPT:

• A)buying materials.
• B)capacity planning.
• C)scheduling.
• D)motivating employees and training.
• E)preparing financial statements.

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Definitions:

Consistency

The quality of always behaving or performing in a similar way, maintaining the same standards over time.

Reciprocity Norm

A social rule that suggests people should return help and cooperation they have received from others.

Potential Customer

An individual or entity that could be interested in purchasing a product or service, but has not yet decided to do so.

Reactance Response

A psychological reaction that occurs when people feel their freedom to choose or act is threatened, leading them to resist the influence or change.