The Smith Company Uses After-Sale Interviews with Its Customers to Examine

question 17

True/False

The Smith Company uses after-sale interviews with its customers to examine how well the customers were served by the sales force and service staff of the company. When the Smith Company follows this procedure, the company is attempting to use feedback as a means to improve communications.

---

Definitions:

Production Possibilities Frontier

A curve representing a hypothetical model of a two-product economy operating at full employment.

Aggregate Demand Curve

A curve that represents the total demand for goods and services within an economy at various price levels, all else being equal.

Price Level

The average of current prices across the entire spectrum of goods and services produced in the economy, often used to measure inflation.

Aggregate Supply Curve

Illustrates the total output of goods and services that producers in an economy are willing to supply at different price levels, in the short run or the long run.