The CEO from Headquarters Has Just Arrived

question 43

Multiple Choice

The CEO from headquarters has just arrived. You make some opening comments and she replies, "I'm glad to be here. I look forward to talking to everyone here that has made this plant number one." Looking straight at you she continues, "My time is yours to do as you see fit." She then looks at her watch. What type of communication is this an example of?

• A) Congruent communication
• B) Supportive communication
• C) Incongruent communication
• D) Disowned communication

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Definitions:

New Member

An individual who has recently joined a group, organization, or community.

Empathy

The ability to understand and share the feelings of another person, putting oneself in their shoes in a way that can foster deeper connections and understanding.

Therapeutic Factor

An element or aspect of the therapeutic process that contributes to the healing or positive outcomes for the patient.

Universality

A principle that a certain idea, condition, or concept applies to everything in a particular category without exception.