A Manager of a Shipping Department Was Concerned About an Order

question 55

Multiple Choice

A manager of a shipping department was concerned about an order that a customer reported as several weeks late. To define the problem, the manager asked an employee in the shipping department why the order had not arrived. The employee said, "Someone probably made a mistake on the address. That would be my guess." Thus, the manager asked the employee to reship the order. What characteristic of good problem definition is most violated by this manager?

• A) The problem factual information should be differentiated from opinion or speculation.
• B) The problem should be stated explicitly.
• C) The problem definition should be different than a disguised solution.
• D) The problem definition should be written down.

---

Definitions:

Deceptive And Manipulative Practices

Actions deliberately intended to mislead or trick others, often for personal or financial gain and at the expense of others.

Securities Regulation

Laws and regulations governing the issuance, trading, and enforcement of rights associated with financial instruments like stocks and bonds.

Securities Act

A law governing the issue and sale of securities to protect investors through requiring disclosures via registration of securities.

Public Securities

Financial instruments, such as stocks or bonds, that are traded openly in the public markets.