Mini-Case: a Day at the Office

question 38

Essay

Mini-Case: A Day at the Office. Your boss has called you into his office. It's 9:00 a.m. Friday morning. He asks, "I've talked to others in your group, and they have agreed to work this weekend to get the project out the door by next Monday. I had better be able to count on you. It's not going to pretty if you can't make it work." You respond, "Let me check my calendar and get back to you by 11:00 a.m. I need to double-check my calendar before I commit." Your boss grudgingly agrees. In checking your schedule, you see that you have a meeting at 2:00 p.m. with one of your company's major clients to review the latest shipment. If you work this weekend, you will have to cancel the meeting because you will have some preparation work to do prior to working on the project this weekend. The client will not be pleased if you cancel the meeting. You immediately find Max and say, "Max, good friend, remember that time I pulled your shift last May when your wife had the baby? Well, I need for you to cover for me this weekend. Can you?" Max agrees. You go to your boss's office and before you have an opportunity to speak, he says, "I was a little brusque with you earlier. The fact is, I really need for you to see this project through for me. You are the only one in the group that fully comprehends what this project means to the company. I need your expertise and judgment on this."
-In your first meeting with your boss,at 9:00 a.m.,which influence strategy did he employ?

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Definitions:

Job Expansion

Increasing the scope or range of tasks and responsibilities associated with a specific job to enhance employee satisfaction and productivity.

Capital Cost

The one-time expenses incurred in the acquisition or construction of a significant fixed asset like buildings or equipment.

Labour Pool

The supply of available workers with the skills required to fulfill the needs of employers, often within a specific geographical area or industry.

Allowance Factor

A multiplier or factor used to adjust estimated times or costs to account for specific conditions or inefficiencies in operations and processes.