A Framework for Leading Positive Change Was Established Several Months

question 87

Essay

A framework for leading positive change was established several months ago in a pizza restaurant. The metrics they used were (1) The elapsed time to make the pizza, and (2) Customer satisfaction with the time elapsed to make the pizza. These measures were taken six different times during each week. The average elapsed time and the average customer satisfaction rating was posted in the employee office each week. The monthly goal was to increase the customer satisfaction rating by 2%. The yearly goal was to increase the customer satisfaction rating by 10%. How effective are these measures for supporting positive change?

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Definitions:

Intentionally Controlling

Deliberately exerting influence or authority over a person, situation, or environment to achieve a desired outcome.

Cognitive Growth

An increase in knowledge, understanding, and the ability to think critically and solve problems.

Culture And Society

Interconnected concepts where culture refers to the ideas, customs, and social behavior of a society, whereas society refers to the group of people living together in a more or less organized community.

Lev Vygotsky

A Russian psychologist known for his work on psychological development in children, emphasizing the role of social interaction and cultural tools in learning.