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One way to increase response rates in mail surveys is to notify potential respondents in advance.
Control Charts
A graph used to study how a process changes over time, displaying data points, a centerline, and control limits.
Out Of Control
A term often used in quality management to describe a process that does not operate within its set control limits, indicating variations that could lead to defects.
Upper Control Limit
The highest value on a control chart that signals when a process is out of control due to variables beyond normal fluctuations.
Sample Means
The average value calculated from a sample of items or individuals, used as an estimate of the population mean.
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