What Does a Company's Prompt, Courteous and Helpful Answering of a Telephone

question 45

Multiple Choice

What does a company's prompt, courteous and helpful answering of a telephone with a human operator signal to the customer who is calling?

• A)The company has high prices
• B)The company is responsive to the customer's needs
• C)The company has low prices
• D)The company is wasting resources on telephone operators

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Definitions:

Competitive Status

Competitive status denotes the position or ranking of an organization in its industry based on factors like market share, product quality, or innovation, affecting its ability to compete.

Order Processing

The sequence of steps taken by a company to fulfill a customer's order, from receipt through delivery.

Creative Selling

This approach involves innovative and unique methods to sell products or services, often enhancing customer interest and sales.

Persuasive

The ability to convince others to adopt a particular viewpoint or to take action through argument or appeal.