Focusing on Customer Satisfaction Must Solely Be the Responsibility of the Organisation's

question 60

True/False

Focusing on customer satisfaction must solely be the responsibility of the organisation's marketing people.

---

Definitions:

Variable Production Costs

Expenses that fluctuate in direct proportion to production volume, like labor and materials.

Break-even

The point at which total cost and total revenue are equal, meaning there is no net loss or gain.

Fixed Costs

Expenses that do not change with the level of production or sales, such as rent, salaries, and insurance.

Absorption Costing

An approach in accounting that comprises all costs of manufacturing, like direct materials, direct labor, and both types of manufacturing overheads (variable and fixed), in determining a product's cost.