Customer Satisfaction Depends on _________

question 27

Multiple Choice

Customer satisfaction depends on _________.

• A)on the work of nurses and teachers, but not financial planners
• B)on employees' attitudes and behaviours
• C)mainly on the attitudes of managers
• D)only on the work of marketing people

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Definitions:

Social Choice and Individual Values

A concept in welfare economics and political science that examines how to aggregate individual preferences, values, or welfare to reach collective decisions.

Condorcet Paradox

The failure of majority rule to produce transitive preferences for society.

Condorcet Paradox

The Condorcet Paradox is a concept in voting theory where individual preferences cannot be aggregated into a consistent collective decision without creating contradictions.

Arrow's Properties

A set of criteria designed by economist Kenneth Arrow to assess the social welfare or collective decision-making functions, ensuring fairness, unanimity, and independence of irrelevant alternatives.