Which of the Following Is an External Force That Would

question 32

Multiple Choice

Which of the following is an external force that would cause a company to make an organisational change?

• A)An organisation-wide restructuring
• B)A weakening economy
• C)The naming of a new CEO
• D)A new operations system

Explain the principles and processes of operant conditioning, including reinforcement, punishment, shaping, and extinction.

Describe the role of cognitive factors in learning, such as attention, awareness, expectations, and latent learning.

Differentiate between classical and operant conditioning and their applications in real life.

Discuss the adaptive significance and practical implications of learning theories in everyday life.

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Definitions:

Adjustment Requests

Formal or informal requests made to modify procedures, conditions, or environments to better fit individual or group needs.

Customer Fault

Situations where a customer's actions or decisions lead to a problem or error in the product or service experience.

Natural Dyes

Colorants derived from plants, minerals, or animals, used for coloring fabrics and materials without synthetic chemicals.

Customer Service Executive

A professional role focused on managing customer interactions, addressing their concerns, and enhancing their experience with a company or product.