Describe the Purpose and Principle of Knowledge Management

question 64

Essay

Describe the purpose and principle of knowledge management.

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Definitions:

Pre- or Postsale Services

Services provided to customers before or after a sale, aimed at enhancing the purchasing experience and building customer loyalty.

Transparency

The practice of being open, honest, and straightforward about company operations, decisions, and business practices, enhancing trust and accountability.

Socialization

The process by which individuals learn and adopt the norms, values, behaviors, and social skills appropriate to their society.