Employees in the Front Line of Customer Care Are Important

question 56

Multiple Choice

Employees in the front line of customer care are important for customer communication because they _________.

• A)are often the first ones to hear about problems with service delivery
• B)are best trained to handle customers
• C)have relevant information to give to customers
• D)can listen actively to customers, unlike other employees.

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Definitions:

Economic Growth

An increase in the production of goods and services in an economy over a period of time, typically measured as a percentage increase in real GDP.

Income Transfers

Transfers of money from one group to another not in exchange for goods or services, typically through government programs aimed at redistributing wealth.

Government Transfer Program

Programs operated by governments that redistribute income to individuals or groups without requiring any service or good in return.

American Families

Households in the United States characterized by diverse structures, sizes, and socioeconomic status.