Lars Travels to Melbourne Several Times Per Year for Business

question 87

Multiple Choice

Lars travels to Melbourne several times per year for business and eats at Thai Bistro.When he comes into the restaurant, he is always seated at his favourite table by the window and immediately served his favourite drink.Last week, the restaurant manager surprised Lars with a special dessert for his birthday.Thai Bistro is using the customer service strategy known as _________

• A)personalisation
• B)bargaining
• C)negotiation
• D)encoding

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Definitions:

Residual Claimant

An individual or entity entitled to a share of a company's assets only after all debts and other obligations have been met in the event of liquidation.

Unlimited Liability

A legal structure wherein the business owners are personally responsible for all the debts and liabilities of the business.

Voting Rights

The rights of shareholders to vote on company matters, typically exercised at annual meetings and proportional to the number of shares held.

Dividend Paid

The portion of earnings a company distributes to its shareholders, typically expressed as a dollar amount per share.