Which of the Following Traits Describe the General Style and Emotional

question 48

Multiple Choice

Which of the following traits describe the general style and emotional tone of our behavior and affect the ways we act and react to situations?

• A) Ability traits
• B) Unique traits
• C) Temperament traits
• D) Dynamic traits

Describe and apply the FAB (Features, Advantages, Benefits) formula in creating customer benefit plans.

Comprehend the mental process of a buying decision and identify the challenges at each stage.

Plan and execute the preapproach stage in sales, focusing on customer analysis and objective setting.

Recognize the importance of timing in using the FAB formula during the sales process.

---

Definitions:

Pitch, Pace, And Stress

Elements of speech that involve the tone, speed, and emphasis of voice to convey meaning effectively.

Emphatic Listening

A listening technique where the listener pays close attention to the speaker's emotions and body language to fully understand the message being conveyed.

Critical Listening

The skill of listening with the intention to analyze and evaluate the content of the communication for accuracy, validity, and relevance.

Active Listening

Making a conscious effort to turn off filters and biases to truly hear and understand what someone is saying.