Before Transferring a Call,you Should

question 36

Multiple Choice

Before transferring a call,you should:

• A) Explain that you are going to transfer the call.
• B) Lay the phone down and find out where to transfer the call.
• C) Take a message.
• D) Find out the reason for the call.

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Definitions:

Services Sector

A segment of the economy composed of businesses and individuals that provide intangible goods or services to consumers, such as healthcare, education, finance, and hospitality.

Enterprise Resource Planning (ERP)

An integrated management of main business processes, often in real time and mediated by software and technology, aimed at improving efficiency and data accuracy.

Global Database

A comprehensive collection of data or information accessible from multiple countries, often used for research, analysis, or business intelligence.

Surplus Materials

Excess resources or goods that are available after satisfying the planned demand or requirement.