A Resident Uses Slang When He Talks to You

question 15

Multiple Choice

A resident uses slang when he talks to you.You should:

• A) Ask him not to use such words
• B) Ask the nurse to speak to him
• C) Avoid using slang words yourself
• D) Ignore him when he uses such words

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Definitions:

Waste Elimination

The process of reducing, reusing, recycling, or disposing of waste materials to minimize their impact on the environment.

Customer Satisfaction

A measure of how products and services supplied by a company meet or surpass customer expectations.

National Quality Award

An accolade given to companies that exhibit outstanding quality management and operational excellence.

Malcolm Baldrige Foundation

A foundation that supports the Malcolm Baldrige National Quality Award, which recognizes U.S. organizations for their achievements in quality and performance.