What Distinguishes a Service from a Good

question 146

Multiple Choice

What distinguishes a service from a good?

• A) Services are intangible.
• B) Services are inseparable from service providers.
• C) Services are easy to standardize.
• D) Services are perishable.

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Definitions:

Group Polarization

The tendency for a group to make decisions that are more extreme than the initial inclination of its members, after discussion.

Groupthink

A phenomenon where a group makes faulty decisions due to group pressures, leading to a decline in mental efficiency and moral judgment.

Minority Opinions

Opinions or viewpoints held by a smaller segment of a group, which differ from those held by the majority.

Implicit Attitudes

Unconscious beliefs or feelings that can influence one's behavior and understanding without one's awareness.