Examlex
What are the five variables of service quality? Define service gap.
Job Performance
The evaluation of an employee's effectiveness and efficiency in executing their job duties.
Personal Qualifications
The sum of an individual's abilities, experiences, and attributes deemed suitable for a particular role or job.
Cultural Awareness
The understanding and sensitivity to the values, beliefs, practices, and cultural differences of other people.
Empathy
The ability to understand and share the feelings of another person, fostering a deeper emotional connection.
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