What Does a Customer-Focused Firm Want Its Sales Representatives to Do

question 2

Multiple Choice

What does a customer-focused firm want its sales representatives to do?

• A) work on a commission-based incentive plan because it is a more motivating form of compensation
• B) form long-lasting relationships with buyers by providing high levels of customer service
• C) become an expert in computer technologies
• D) maximize the number of new customer contacts per month

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Definitions:

Sexual

Pertaining to, involving, or characteristic of sex, sexual activity, or sexual reproduction in living beings.

Calm

A state of peacefulness and tranquility, free from stress or agitation.

Autonomic

Relating to the autonomic nervous system, which controls involuntary bodily functions such as heart rate, digestion, and respiratory rate.

Somatic

Relating to or affecting the body, especially as distinct from the mind or emotions.