A Customer Has Complained That the Shipment from Your Company

question 52

Multiple Choice

A customer has complained that the shipment from your company arrived late; you have discovered that this delay happened because the delivery company ran into severe weather.Which of the following responses is the MOST appropriate one to include in your response to the customer?

• A)No apology at all
• B)One clear apology in the beginning of your response
• C)An apology that focuses on the inconvenience the customer experienced
• D)An apology at both the beginning and the end of the message

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Definitions:

Farm Related

Pertaining to agriculture and activities directly connected to farming and cultivation.

Insolvent

The condition of being unable to pay debts as they fall due, or having liabilities exceed assets.

Nondischargeable Debts

Debts that cannot be discharged or eliminated through bankruptcy proceedings, requiring the debtor to fulfill these obligations.

Chapter 7 Bankruptcy

Chapter 7 Bankruptcy is a legal process in the United States that allows individuals or businesses to discharge most of their debts under the liquidation of non-exempt assets.