A Customer Has Complained That the Shipment from Your Company

question 52

Multiple Choice

A customer has complained that the shipment from your company arrived late; you have discovered that this delay happened because the delivery company ran into severe weather.Which of the following responses is the MOST appropriate one to include in your response to the customer?

• A)No apology at all
• B)One clear apology in the beginning of your response
• C)An apology that focuses on the inconvenience the customer experienced
• D)An apology at both the beginning and the end of the message

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Definitions:

Affects

Refers to emotions or feelings that influence an individual's behavior and perceptions.

Expression

In genetics, the process by which information from a gene is used to synthesize a functional product, such as protein, leading to the manifestation of a phenotype.

Pleiotropy

A genetic phenomenon where a single gene influences multiple phenotypic traits in an organism.

Seed Coat Color

The external color of a seed's protective outer layer, which can vary based on species and genetic factors.