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According to Ruth King, There Are Four Key Words and Phrases

question 74

Essay

According to Ruth King, there are four key words and phrases to avoid when handling customer complaints.Name three of them and explain either why they are a problem, or what you could say instead.


Definitions:

Minimize Costs

The process of finding ways to decrease expenses and reduce the amount it costs to produce a good or offer a service.

Units of Labor

Quantitative measures representing the workforce or the effort exerted by workers in the production of goods and services.

Dress Factory

A manufacturing facility where dresses are produced in large quantities.

Production Isoquants

Curves that represent combinations of various inputs that result in the same level of output, used in the analysis of production technology.

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