According to Ruth King, There Are Four Key Words and Phrases

question 74

Essay

According to Ruth King, there are four key words and phrases to avoid when handling customer complaints.Name three of them and explain either why they are a problem, or what you could say instead.

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Definitions:

Learned Behaviors

Behaviors acquired through interaction with the environment and through the process of conditioning, as opposed to being innate.

Personality Traits

Enduring characteristics or qualities that define an individual's behavior, emotions, and thought patterns.

Environmental Influences

External factors surrounding an individual that significantly impact their behavior, development, and growth.

Conscious Rational Beings

Refer to individuals who possess self-awareness and the capability to reason and make judgments.