Identify Five Strategies That Are Forms of Active Listening Responses

question 5

Essay

Identify five strategies that are forms of active listening responses, and explain why they constitute active listening.

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Definitions:

Customer Satisfaction

Refers to the degree to which a company's products or services meet or exceed customer expectations.

Rework Costs

Costs incurred to correct defective product or service before it is delivered to the customer.

Shopfloor Personnel Qualification

The level of training and skills that employees working directly in production or the manufacturing area possess.

Non-financial Measures

Performance indicators that are not monetary in nature, such as customer satisfaction, employee turnover, or quality of service.