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What Are Some Qualities Shared by Successful Customer Relationship Management

question 28

Essay

What are some qualities shared by successful customer relationship management (CRM) systems?


Definitions:

Fraudulence

The intentional deception for personal gain or to damage another individual, which is unethical and illegal in most cases.

Authenticity

The state or quality of being genuine, reliable, or true to its nature or origins.

Sexual Harassment

Unwanted or unwelcome sexual advances, requests for sexual favors, and other verbal or physical harassment of a sexual nature.

Public Records

Documents or pieces of information that are not considered confidential and are kept by government agencies, available to the general public.

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