Which of the Following Is a Statistically Based Methodology for Improving

question 19

Multiple Choice

Which of the following is a statistically based methodology for improving product quality and a direct descendant of the total quality management philosophy, and is the principal tool that most managers now use to increase the reliability of their product offering?

• A)Six Sigma
• B)Lean manufacturing
• C)Just-in-time inventory
• D)ISO 9000
• E)Mass customization

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Definitions:

Client-Centered Therapy

A form of psychotherapy developed by Carl Rogers that emphasizes providing a supportive emotional environment where clients can lead their process of healing.

Unconditional Positive Regard

An acceptance and support of a person regardless of what the person says or does, especially in a therapist-client relationship.

Active Listening

Fully concentrating on what is being said rather than passively hearing the message of the speaker, involving feedback and engagement.

Free Association

A psychoanalytic process in which the patient says whatever comes to mind without censorship as a way to explore the unconscious.