The Use of Quality Circles Is a TQM Technique Associated

question 17

Multiple Choice

The use of quality circles is a TQM technique associated with the control function which was popularized by the:

• A)Japanese
• B)Germans
• C)French
• D)Chinese

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Definitions:

Outgroups

Groups with which an individual does not identify or feel a sense of belonging, often seen as different or outside the in-group.

Intelligence

The ability to learn, understand, and apply knowledge, including problem solving and adapting to new situations.

Belief Congruence Theory

The theory that similar beliefs promote liking and social harmony among people while dissimilar beliefs produce dislike and prejudice.

Displacement

Psychodynamic concept referring to the transfer of negative feelings on to an individual or group other than that which originally caused the negative feelings.