TQM Techniques Range from Traditional Inspection and Statistical Quality Control

question 11

Multiple Choice

TQM techniques range from traditional inspection and statistical quality control to cutting-edge human resource management techniques, such as:

• A)market share and profitability
• B)customer service and quality control
• C)self-managing teams and empowerment
• D)imports and exports

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Definitions:

Departmental Overhead Rates

Specific rates used to allocate overhead costs to different departments within a company based on varying criteria.

Machine Hours

represent a measure of the amount of time a machine is in operation, used in costing to allocate expenses based on the use of machinery.

Departmental Overhead Rate

A method to allocate overhead costs to specific departments based on certain criteria, such as machine hours or labor costs.

Direct Labor Hours

The total hours worked by employees directly involved in producing goods or services.