The Manager of a Computer Help Desk Operation Has Collected

question 64

Multiple Choice

The manager of a computer help desk operation has collected enough data to conclude that the distribution of time per call is normally distributed with a mean equal to 8.21 minutes and a standard deviation of 2.14 minutes. Based on this, what is the probability that a call will last longer than 13 minutes?

• A) About 0.0125
• B) Approximately 0.4875
• C) About 0.5125
• D) About 0.9875

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Definitions:

Marketing Mix

A set of actionable marketing tools—product, price, place, and promotion—that a company uses to pursue its marketing objectives in the target market.

Price

The amount of money expected, required, or given in payment for a good or service.

Discounts

A reduction applied to the regular price of goods or services, typically used as a strategy to increase consumer demand or clear out excess inventory.

Allowances

Financial discounts or concessions granted to customers, employees, or other parties, often as incentives or for compensation for specific purposes.