The Manager of a Computer Help Desk Operation Has Collected

question 6

Multiple Choice

The manager of a computer help desk operation has collected enough data to conclude that the distribution of time per call is normally distributed with a mean equal to 8.21 minutes and a standard deviation of 2.14 minutes. What is the probability that three randomly monitored calls will each be completed in 4 minutes or less?

• A) 0.4756
• B) Approximately 0.1076
• C) About 0.00001
• D) Can't be determined without more information.

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Definitions:

Ethnocentric Practices

Ethnocentric practices involve evaluating other cultures according to the standards of one's own culture, often leading to prejudice and discrimination.

Unique Information

Information that is distinct and not replicated elsewhere, providing a competitive advantage or critical insight.

Employee Turnover

Refers to the rate at which employees leave a company and are replaced by new employees.

Absenteeism

The habitual non-presence of an employee at their job, which can be a sign of dissatisfaction, personal issues, or health problems.