One of the Key Quality Characteristics in Many Service Environments

question 50

True/False

One of the key quality characteristics in many service environments is that the variation in service time be reasonably small.Recently,a major amusement park company initiated a new line system at one of its parks.It then wished to compare this new system with the old system in place at a comparable park in another state.At issue is whether the standard deviation in waiting time is less under the new line system than under the old line system.The following information was collected:
Assuming that it wishes to conduct the test using a 0.05 level of significance,the test statistic will be .

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Definitions:

Recall

The act of retrieving information or memories from the past, without the aid of specific cues for what is being remembered.

Proactive Interference

A phenomenon in memory research where older information interferes with the recall of newer information.

Retroactive Interference

An occurrence where newly acquired knowledge hampers the retrieval of information learned earlier.

Encoding Failure

A phenomenon where the brain fails to create a memory link for information, making it difficult to remember later.