One of the Key Quality Characteristics in Many Service Environments

question 50

True/False

One of the key quality characteristics in many service environments is that the variation in service time be reasonably small.Recently,a major amusement park company initiated a new line system at one of its parks.It then wished to compare this new system with the old system in place at a comparable park in another state.At issue is whether the standard deviation in waiting time is less under the new line system than under the old line system.The following information was collected:
Assuming that it wishes to conduct the test using a 0.05 level of significance,the test statistic will be .

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Definitions:

Organizational Objectives

The goals or targets that an organization aims to achieve, which guide its operations and strategic direction.

Changing Environment

Encompasses the dynamic and evolving external and internal factors that affect an organization's operations, including technological advances, market trends, and social changes.

Collective Action

The pursuit of a goal or set of goals by people working together, often in the context of social or political actions, exemplified by movements, protests, or other group efforts.

Company Culture

The shared values, beliefs, and practices that characterize an organization and influence its employees' behavior and attitudes.