One of the Key Quality Characteristics in Many Service Environments

question 11

True/False

One of the key quality characteristics in many service environments is that the variation in service time be reasonably small.Recently,a major amusement park company initiated a new line system at one of its parks.It then wished to compare this new system with the old system in place at a comparable park in another state.At issue is whether the standard deviation in waiting time is less under the new line system than under the old line system.The following information was collected:
Assuming that it wishes to conduct the test using a 0.05 level of significance,the null hypothesis should be rejected since the test statistic exceeds the F-critical value from the F-distribution table.

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Definitions:

Differentiation

The practice of differentiating a product or service to make it appeal more to a specific target audience.

Strategy

A plan of action designed to achieve a long-term or overall aim, often involving the deployment of resources and decision-making processes.

Switching Costs

The costs that a consumer or company incurs as a result of changing from one supplier, product, or system to another.

Entry Barriers

Obstacles that make it difficult to enter a particular market or industry, which may include high startup costs, strict regulations, or strong competition.