One of the Key Quality Characteristics in Many Service Environments

question 11

True/False

One of the key quality characteristics in many service environments is that the variation in service time be reasonably small.Recently,a major amusement park company initiated a new line system at one of its parks.It then wished to compare this new system with the old system in place at a comparable park in another state.At issue is whether the standard deviation in waiting time is less under the new line system than under the old line system.The following information was collected:
Assuming that it wishes to conduct the test using a 0.05 level of significance,the null hypothesis should be rejected since the test statistic exceeds the F-critical value from the F-distribution table.

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Definitions:

Erikson

Refers to Erik Erikson, a psychologist known for his theory on the stages of psychosocial development across the lifespan.

Freud

Freud, a neurologist from Austria, developed the psychoanalytic method, which involves treating mental illnesses through dialogue between an analyst and the person seeking help.

Anal Stage

In Freudian psychology, the second stage of psychosexual development, occurring between about 18 months and three years of age, during which children find pleasure in controlling bowel movements.

Religion

A set of beliefs concerning the cause, nature, and purpose of the universe, often involving ritual observances and a moral code governing the conduct of human affairs.