One of the Key Quality Characteristics in Many Service Environments

question 50

True/False

One of the key quality characteristics in many service environments is that the variation in service time be reasonably small.Recently,a major amusement park company initiated a new line system at one of its parks.It then wished to compare this new system with the old system in place at a comparable park in another state.At issue is whether the standard deviation in waiting time is less under the new line system than under the old line system.The following information was collected:
Assuming that it wishes to conduct the test using a 0.05 level of significance,the test statistic will be .

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Definitions:

Mental Processes

The internal, covert activities of the mind, such as thinking, feeling, and reasoning, that are not directly observable.

Psychology

The systematic examination of mental processes and actions, covering both the observable and the hidden aspects of consciousness and thinking.

Causation

The relationship between cause and effect, where one event (the cause) directly leads to the occurrence of another event (the effect).

Behaviour

The actions or reactions of an organism, often in response to its environment.