According to Bolton (1987), Active Listening Refers To

question 10

Multiple Choice

According to Bolton (1987) , active listening refers to:

• A) listening that allows the free expression of feelings and the cause(s) of those feelings.
• B) a combination of attending, encouraging and reflecting skills working together.
• C) listening that engages with the affect and the effect of the speaker.
• D) an interplay of critical and non-critical judgements and evaluations fed back to the speaker in a timely, appropriate way.

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Definitions:

Managers

Individuals responsible for directing and overseeing the activities and functions of a group or organization to achieve its objectives.

Quality Advocate

A person or role dedicated to promoting, ensuring, and improving the quality of products, services, or processes within an organization.

Production Manager

A professional responsible for overseeing the production process in a manufacturing facility, ensuring that goods are produced efficiently, on time, and within budget.

Production Line

A manufacturing process in which parts or ingredients are added in sequence until the final product is assembled.