To Create a Positive Impression and Foster Goodwill Towards an Organisation,staff

question 55

Multiple Choice

To create a positive impression and foster goodwill towards an organisation,staff need to

• A)acknowledge and greet customers appropriately
• B)listen to customers' expressions of their needs with respect
• C)know their product and the service they are delivering
• D)all of the above

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Definitions:

Dividend Declarations

A corporate action where a company announces the payment of dividends to its shareholders.

Retained Earnings

The portion of net earnings not paid out as dividends, but retained by the company to be reinvested in its core business or to pay debt.

Contractual Loan Restrictions

Stipulations within a loan agreement that limit certain actions of the borrower to protect the interests of the lender.

Preferred Dividends

Preferred dividends are payments made to preferred shareholders before any dividends are paid to common shareholders, typically at a fixed rate.