Customer Relationship Management CRM Involves

question 57

Multiple Choice

Customer Relationship Management CRM involves

• A)strategies and processes to manage customer interactions
• B)strategies to gather empirical data about customer behaviour
• C)processes designed to minimise customer complaints
• D)the use of technology to minimise customer interactions

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Definitions:

Nucleic Acid

A complex organic substance present in living cells, especially DNA or RNA, whose molecules consist of many nucleotides linked in a long chain.

Enveloped Viruses

Enveloped viruses are viruses that have a lipid bilayer membrane derived from the host cell membrane surrounding their capsid, aiding in infection processes.

Stanley Prusiner

Stanley Prusiner is a scientist known for his discovery of prions, a type of infectious agent composed of protein material that can replicate without containing nucleic acids.

Infective Agent

A biological agent, such as a virus, bacterium, or fungus, capable of causing disease.