According to Harrison 2001,customers Often

question 65

Multiple Choice

According to Harrison 2001,customers often

• A)do not take the time to complain about unmet expectations
• B)need more time to complain
• C)ask for more service than can reasonably be expected
• D)all of the above

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Definitions:

Conversation Piece

An unusual, interesting, or thought-provoking item or topic that stimulates discussion among people.

Call-To-Action

A prompt on a website or advertisement urging the viewer to take a specific action, such as "Sign Up Now" or "Call Today."

Conversational

Pertaining to or characteristic of informal communication that is similar to natural spoken dialogue.

Writing Style

The distinctive manner or technique an author uses in their written expression, which can encompass tone, syntax, punctuation, and other elements of prose.