What Will Help Staff of an Organisation Prevent Anxiety or Stress

question 46

Multiple Choice

What will help staff of an organisation prevent anxiety or stress in the customer?

• A)Pleasant mood music playing in the background
• B)Emotional intelligence on the part of the service provider
• C)Agreeing to customer requests,however difficult
• D)Agreeing that customer complaints are valid

---

Definitions:

Fitness

An organism's ability to survive and reproduce, thereby contributing its genes to the next generation.

Maladaptive

A trait or behavior that is detrimental to the survival or reproductive success of an organism.

Reciprocity

A social interaction principle where actions benefitting others are returned, promoting cooperation and trust.

Cheating

In biology, this refers to behaviors where individuals gain a reproductive or survival advantage at the expense of others, often violating social or mating norms.