The Best Way to Find Out What Customers Really Think

question 35

Multiple Choice

The best way to find out what customers really think about your organisation is to

• A) look at the list of complaints coming in.
• B) ask the front-line staff in your organisation.
• C) listen to the customers.
• D) ask people you know what they've heard about your organisation.

---

Definitions:

Rule 147

A regulation under the U.S. Securities Act of 1933 that provides a safe harbor for the intrastate offering of securities, exempting them from federal registration requirements.

Intrastate Exemption

Intrastate exemption refers to regulatory permissions allowing companies to conduct business strictly within one state, exempting them from certain federal regulations.

SEC

The U.S. Securities and Exchange Commission, an agency responsible for enforcing federal securities laws and regulating the securities industry, stock and options exchanges.

Material Omissions

Failures to include important information in a document or communication, which can significantly alter the understanding of the situation.