The Perception of an Organisation Held by Customers Is Most

question 18

Multiple Choice

The perception of an organisation held by customers is most immediately impacted by

• A) the way front-line staff behave.
• B) the way in which an organisation treats its own staff.
• C) the way complaints are managed.
• D) the way customer expectations are met.

---

Definitions:

Postpartum Depression

Postpartum Depression is a complex mix of physical, emotional, and behavioral changes that some individuals experience after giving birth, characterized by severe mood swings, sadness, and difficulty in bonding with the baby.

Prolonged Depression

A mental health condition characterized by persistent feelings of sadness, hopelessness, and a lack of interest or pleasure in activities, lasting for a long duration.

Women

Refers to adult human females or the gender which typically has two X chromosomes.

Infant Cry

A vocalization made by babies as a form of communication, often indicating a need or a problem.