A Customer's First Impression Is Not Vital

question 2

True/False

A customer's first impression is not vital.

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Definitions:

Rationalization

A defense mechanism where controversial behaviors or feelings are justified and explained in a seemingly rational or logical way to avoid the true explanation.

Defense Mechanism

Psychological strategies unconsciously used by individuals to protect themselves from anxiety and confrontations with unpleasant aspects of reality.

Minority Worker

An employee who belongs to a racial, ethnic, or cultural minority within the broader workforce.

Pleasure Principle

A concept in psychoanalytic theory suggesting that individuals seek pleasure and avoid pain in order to satisfy biological and psychological needs.